Ophelia's Attic: Frequently Asked Questions

Shipping Cost

Ophelia's Attic offers Flat Rate Shipping. Orders will ship via USPS Priority Mail ®

—

Inside United States for $

.95 per order

—

Inside Canada, Mexico

for $

5.45

per order

—

Outside United States, Canada, Mexico

for $

17.45

per order

All items are handmade to order and may take up to 8 weeks to process (this is excluding shipping times). At very busy times of the year,
shipping may take up to 12 weeks. We will send you a confirmation email when your order is received which includes the estimated delivery date.

Payment Method

Ophelia's Attic accepts payment via PayPal. PayPal is free and it is relatively quick to set-up an account if you do not have one.

Sizing Guide

Please use the following sizing chart to determine the appropriate standard size to order.

Women's Sizing

Order

X-Small

Small

Medium

Large

X-Large

size

2 - 4

6 - 8

10 - 12

14 - 16

18 - 20

bust

32 - 33

33 - 34

34 - 36

37 - 39

waist

24 - 25

25 - 26

26 - 29

29 - 32

hips

34 - 35

35 - 37

38 - 40

40 - 42

Return / Exchange Policy

Please note that ALL garments are non-returnable. Unless it is an obvious mistake on our part and returns/exchanges are excepted only if the
item is returned unworn and undamaged. Clothing must have tags attached and not show visible signs of wear. We reserve the right to refuse
exchanges or refunds. Please contact us prior to returning your item as you will need a return authorization # to write on the outside of the
package. Please send all returns insured.

Note: shipping charges to and from are not refundable unless you would like to make an exchange instead of a return. If you have any questions
please do not hesitate to contact us!

Fabric Availability

While every attempt is made to select fabrics and colors known to be consistently available, it is possible that our suppliers may discontinue
certain products. We will notify you immediately if there is any problem with finding your desired fabric.

Lace patterns are quite likely to be different than those pictured on models due to varying availability. If you wish to match lace within an order or
to a previous order, please email us and we will be happy to accommodate you.

Privacy Statement

We will only collect the minimum information required to process your order and we guarantee no information will be passed to anyone else.

You will receive email from us only in relation to your order and/or in response to other correspondence or dealings with us. Other than this we
will not e-mail you in the future unless you have opted in to our newsletter email list.

If you have any questions at all, please drop us an email: information @ ophelias-attic.com